Refund Policy

1. Reporting Concerns

If you are dissatisfied with any part of our service, please notify us within [24–48 hours] of service completion.

Concerns reported after this period may not qualify for re-cleaning or refund.

 

2. Re-Clean Guarantee

Upon receiving your complaint, we will schedule a complimentary re-clean of the affected area within [1–2 business days].

Our goal is to resolve the issue promptly and to your satisfaction.

 

3. Refund Eligibility

If you remain unsatisfied after the re-clean, you may request a partial or full refund.

Refunds apply only to the most recent service provided.

For ongoing contracts, we may issue a credit toward your next invoice instead of a cash refund.

 

4. Exclusions (Non-Refundable Situations)

Refunds or credits will not be issued in the following cases:

Issues reported outside the [24–48 hour window].

Services not included in the signed agreement or scope of work.

Pre-existing conditions (e.g., permanent stains, damage, or wear-and-tear).

Lack of access to the facility or unsafe conditions that prevent our team from completing the service.

 

5. Refund Processing

Approved refunds will be issued to the original payment method within [7–10 business days].

For contract clients, account credits will be applied to the next scheduled invoice.

 

6. Contact

For refund requests or service concerns, please contact:

 Phone: 732-808-8066

 Email: ismeny@izzyprollc.com